Shipping Policy :

1.Processing Time：Orders are processed within 1-3 business days (excluding weekends/holidays). Need urgent shipping? Contact us at [email protected] before placing your order!
2.Shipping Options & Costs：United States: Standard Shipping (5-10 business days): FREE on orders over $50. Express Shipping (2-5 business days): $9.99. Europe & Southeast Asia: Standard International (7-20 business days): Calculated at checkout. Priority Shipping (5-10 business days): Available upon request.
3.Customs & Duties：International buyers are responsible for any customs fees or import taxes. RoxToys cannot cover these charges or predict their amounts.
elayed/Lost Packages?：90% of packages arrive on time, but if yours is stuck, email [email protected] your order number. We’ll work with carriers to resolve it!

Return Policy :

Your Satisfaction, Our PriorityWe stand by the quality of every RoxToys product. However, if expectations aren’t met:EligibilityReturns accepted within 30 days of delivery (EU customers: 14 days by law). Items must be unused, in original packaging, with tags attached. How to ReturnEmail [email protected] with your order number and reason for return. We’ll provide a prepaid return label (US customers only) or instructions for international returns. RefundsRefunds processed within 5 business days after receiving the item. Original shipping fees are non-refundable. Exchanges & DefectsDamaged/defective items? Email us photos, and we’ll send replacements immediately! Note: Sale/clearance items are final purchase. Safety-sealed items must be unopened.

Order Status And Tracking :

Stay in the Loop!Tracking Your OrderA confirmation email with tracking number will be sent once your order ships. Use our Order Lookup Tool https://www.17track.net/ or visit the carrier’s website for real-time updates. Haven’t Received Tracking Info?Check spam/junk folders first. Still missing? Email [email protected] —we’ll resend within 24 hours! Delivery IssuesCarrier marked it “delivered” but you can’t find it? Contact your local postal office first, then reach out to us for support.